1. Buyer’s right of cancellation after concluding a sales contract for a sales item

1.1 If the buyer is a consumer with his habitual residence in one of the EU member states, he benefits from the legal right of withdrawal without giving reasons. The cancellation period is fourteen (14) days from the date on which you or a third party designated by you, other than the carrier, take possession of the goods.

If the customer places an order by selecting the click & collect delivery option and takes possession of the item at THE TRENDY LUXE head office, the right of withdrawal is not applicable.

If the buyer is located outside the EU, the right of withdrawal is not applicable.

If you order an Entrupy certificate of authentication, it is not refundable in accordance with the laws on digital goods.

1.2 The notification of cancellation must be sent to THE TRENDY LUXE by email to returns@thetrendyluxe.com. We will send you a withdrawal form to include in the return package.

We will ONLY accept your return when you respect the following points:

• The safety tag “THE TRENDY LUXE” is still attached.

• The withdrawal form completed, dated and signed.

• Each item is unused and bears no sign of wear

• The original packaging and paper is included and is in good condition.

• The original tags and labels are attached and are in good condition

In the event that one or more points are not respected, we will refuse the return. You will be required to pay delivery costs in advance in order to collect the item. This will be kept in our premises.

Return delivery costs are the responsibility of the customer. THE TRENDY LUXE recommends using a known company, which provides proof of delivery (DHL, BPOST, DPD, registered with acknowledgment of receipt, etc.)

The return will be made to the following address.

THE TRENDY LUXE / Work all

128/130 Chaussée de Redemont

7100 LA LOUVIERE – Belgium

Email: return@thetrendyluxe.com

CONSEQUENCES OF CANCELLATION

If you cancel this contract, we must return all payments we have received from you, excluding delivery charges within 10 days after we receive the item. You must return or hand over the goods as soon as possible and in any event no later than fourteen days from the date on which you or a third party designated by you, other than the carrier, takes possession of the goods.